To recognize and respond to this reality, a group of initiators established the Social Welfare organization, which later changed its name to the Human Call Association that was informed and approved by the Lebanese authorities. The founders believed in their mission to develop and empower the Palestinian community in Lebanon by working on the health, social, cultural and educational fields.

From the heart of Ain el-Helweh camp in Saida, the hospital provides primary and diagnostic healthcare services through its specialized clinics, as well as secondary health care through the emergency department, hospitalization, surgery and obstetrics. It consists of three floors including the ground floor, information, emergency department (5 beds), radiology department and special rooms for nursing and doctors. The first floor includes the clinics department, laboratory department, first aid office, administrative offices, kitchen and warehouse.

Human Call First Aid Teams contribute to the development of the health security in order to reduce disability and mortality in the community, to spread health awareness and to promote the concept of first aid and community empowerment with a high quality in performance.